Responsible Gaming at FILBET — Play Within Your Limits

Our Commitment to Safe Entertainment

Gambling on FILBET is designed to be a form of entertainment, not a source of income or a solution to financial difficulty. The house edge means that over the long run, the operator retains a percentage of every wager — this is how all regulated casinos function, online and offline. We are transparent about this reality because informed players make better decisions for themselves.

Our responsible gaming programme is built into the platform rather than buried in fine print. Every registered player can access protective tools from their account settings at any time, without needing to contact support or justify themselves to anyone.

Player Protection Tools Available on FILBET

The following tools are available directly in your FILBET account settings. They take effect immediately once confirmed and cannot be reversed by the system within the selected period — this is intentional, to give you genuine control:

• Deposit Limit — set a daily, weekly, or monthly cap on how much you can fund your account. Reductions take effect immediately; increases have a 24-hour cooling period.
• Loss Limit — cap the amount you can lose over a chosen period. Once reached, further play is paused until the period resets.
• Session Time Limit — receive a notification or automatic logout after a set number of hours. Useful for players who lose track of time during long gaming sessions.
• Cooling-Off Period — temporarily suspend your account for 24 hours, 7 days, or 30 days. Your account reopens automatically at the end of the period.
• Self-Exclusion — close your account for a minimum of 6 months. During self-exclusion, promotional communications are stopped and you cannot create a new account on the platform.

Recognising Warning Signs of Problem Gambling

Problem gambling can develop gradually. The following signs may indicate that gambling is becoming harmful rather than enjoyable:

• Spending more money or time gambling than originally intended
• Chasing losses — placing larger bets to recover money already lost
• Neglecting work, family, or personal responsibilities because of gambling
• Borrowing money or selling belongings to fund gambling sessions
• Feeling irritable, anxious, or restless when unable to gamble
• Hiding gambling activity from family or friends
• Gambling to escape stress, loneliness, or difficult emotions

Recognising these patterns is the first step. If any of these apply to you, please use FILBET's self-exclusion tool and reach out for professional support. There is no shame in asking for help — problem gambling is a recognised condition with effective treatment options.

Protecting Minors — 21+ Only

FILBET strictly prohibits access to anyone under the age of 21, in accordance with Philippine law and PAGCOR regulations. Age verification is conducted during the KYC process, and accounts found to belong to underage individuals are closed immediately with any deposits returned.

If you share your device with younger family members, we recommend logging out after each session and enabling device-level parental controls to prevent accidental access to online gaming sites. Never share your FILBET login credentials with anyone.

Where to Get Help

If you or someone you care about is experiencing difficulty related to gambling, professional help is available in the Philippines:

• NCMH Crisis Hotline: 1553 — free, confidential, available 24/7. Staffed by mental health professionals.
• In-Account Support: Use the self-exclusion tool in your FILBET account settings for immediate access restriction.
• Live Chat: Our support team can help you activate protective tools right now if you prefer to speak with someone first.

Reaching out is an act of strength. The NCMH hotline at 1553 is free of charge and completely confidential — your conversation with a counsellor will not be shared with FILBET or any third party.